The most common option for everyone to contact support agents is an email. Users have the opportunity to describe their problem in as much detail as possible and even attach any documents or screenshots. You can also write your complaints or suggestions. You can expect a response to your email within 48 hours.
Only the official e-mail address of the bookmaker’s office [email protected] is suitable for communication. The support service works in several languages, including English. In case of issues with the description of your problem, use the online translator and care agents will do their best to understand you.
There are a few tips to make the process easier:
- It is recommended to describe your question in one letter because it will be much more difficult for support staff to deal with a large number of letters from one person. Don’t forget about the possibility to attach a document or a screenshot if necessary;
- Choose to send only your email address that was used during registration;
- If possible, briefly state the subject of the message so that you can be helped faster;
You will receive an answer as soon as possible. Support agents make every effort to help all users equally efficiently and quickly.
Canadian players have the opportunity to use a phone number to receive immediate assistance. Please use this contact method for urgent issues. The international call will be priced according to your mobile operator’s rates. You can use Skype to make a free call to customer care.
The fastest and easiest way to get help is the live chat on the official website. You will be able to access the dialogue button in the lower right corner of the screen. Ask your question and wait. You should be answered within two minutes or less. A support agent will provide you with professional assistance as soon as possible.
Can I have two 1Win accounts?
No, this is prohibited by company policy. One player can have only one account. This will be verified by the account verification process.
Can I use the support service from the mobile app?
Yes, there are no problems with this. Players using the mobile application have access to all the functions of the official site.
Why can I have problems downloading the application?
First, check if you have enough memory on your device. When downloading, allow downloads from unknown sources. Compare the system specifications of your device with those required.